POLICIES
a comfortable experience
These policies help every appointment run smoothly from beginning to end.
POLICIES
Policies for a comfortable experience
Policies for
APPOINTMENTS
All services are by appointment only. Appointments can be booked online through the booking system. Please arrive on time to ensure there is enough time for your full service.
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CANCELLATIONS & RESCHEDULING
Please provide at least 24 hours’ notice for cancellations or rescheduling. Cancellations or rescheduling requests made with less than 24 hours’ notice may result in forfeiture of your booking retainer.
CANCELLATION POLICY
Please cancel or reschedule at least 24 hours in advance. Late cancellations and no-shows may result in forfeiture of your booking retainer.
BOOKING
LATE ARRIVALS
A 10-minute grace period is provided. Arrivals more than 10 minutes late may result in a shortened service or the appointment being rescheduled.
BOOKING & DEPOSITS
A 20% booking retainer is required to reserve your appointment. If you prefer, you may also pay for your service in full at the time of booking. Any booking retainer collected will be applied toward your total service cost.
ADDITIONAL GUESTS
To maintain a calm and private environment, appointments are reserved for scheduled guests only. Children and additional guests are not permitted unless previously approved.
GENERAL
Please arrive clean and free of oils and lotions. If you’re feeling unwell, experiencing irritation, or have concerns about your appointment, please reschedule. Your comfort and safety are always the priority.